NCM111 Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to NCM111. We know that handing over personal information online isn't something you take lightly — and honestly, it shouldn't be. This Privacy Policy explains how NCM111 ("we," "our," or "the platform") collects, uses, stores, and protects your personal data when you visit our website or use our services at ncm111.com.

By registering for an account or continuing to use NCM111, you agree to the terms described in this Privacy Policy. This document applies to all users based in the Philippines and elsewhere who access our platform. Please read it carefully before you proceed — alam na natin, mas mabuting malaman na agad kung paano namin pinoprotektahan ang iyong impormasyon.

We built NCM111 to give Filipino bettors a fun, fair, and fully trustworthy place to enjoy their favourite games — from slots and sports betting to live casino action. Protecting your privacy is not an afterthought for us; it's core to everything we do. If you have questions after reading this policy, our support team is always ready to help.

2. Data We Collect

NCM111 collects only the information we need to provide you with a safe, smooth, and personalised betting experience. Here's a breakdown of what we may gather:

Account Registration Data

• Full legal name
• Date of birth (to verify you are at least 21 years old in accordance with Philippine PAGCOR regulations)
• Email address
• Mobile number
• Username and encrypted password

Identity Verification (KYC)

• Government-issued ID (e.g., Philippine passport, SSS/GSIS ID, PhilHealth ID, driver's licence, voter's ID)
• Selfie or photo for identity matching purposes
• Proof of address (e.g., utility bill, bank statement)

Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (GCash number, Maya account, bank account reference — we do not store full card numbers on our servers)
• Transaction timestamps and amounts in Philippine Peso (₱)

Device & Technical Data

• IP address and approximate geographic location
• Browser type and version
• Device type, operating system
• Session duration and pages visited

Communication Data

• Messages sent to our customer support team
• Feedback and survey responses
• Email and SMS correspondence

3. How We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. We do not process your information beyond what is reasonably necessary. Here is how your data is used at NCM111:

• Account management: Creating, verifying, and managing your NCM111 account
• Identity verification: Complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required by PAGCOR and the AMLC
• Payment processing: Facilitating deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard bank cards
• Customer support: Responding to your queries, complaints, or requests in a timely manner
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting all users on the platform
• Platform improvement: Analysing usage patterns to improve our games, features, and overall user experience
• Responsible gaming: Monitoring betting behaviour to flag potential problem gambling and enforce self-exclusion requests
• Legal compliance: Meeting our regulatory obligations under Philippine law
• Communications: Sending you service updates, promotional offers (if you've opted in), and important account notifications

We rely on one or more of the following legal bases for processing: your consent, contractual necessity, legitimate interests, and compliance with legal obligations.

4. Data Sharing & Third Parties

NCM111 does not sell, rent, or trade your personal data. Period. However, to operate our platform properly, we may need to share certain information with trusted third-party partners under strict confidentiality agreements. These include:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, Coins.ph, and banking partners for PESONet/InstaPay — only transaction-relevant data is shared
• Identity verification providers: Licensed KYC service providers who assist in document verification and fraud detection
• Technology and hosting partners: Cloud infrastructure providers who store data on secure, encrypted servers
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us improve the platform
• Regulatory and government authorities: We may disclose your data when required by Philippine law, court order, or official regulatory inquiry from agencies such as PAGCOR, the AMLC, or the NPC (National Privacy Commission)

All third-party partners are contractually bound to use your data only for the specified purpose and to comply with applicable data privacy regulations. We do not share your information with advertisers or unrelated businesses.

5. Cookies & Tracking Technologies

NCM111 uses cookies and similar technologies to make our website work properly and to improve your experience. Here's what you should know:

Essential Cookies — These are required for the site to function. They keep you logged in, remember your preferences, and ensure secure sessions. You cannot opt out of these without affecting core functionality.

Analytics Cookies — We use anonymised analytics to understand how players navigate our site. This helps us fix broken flows, improve page speed, and make better decisions. No personally identifying data is tied to these cookies.

Preference Cookies — These remember settings you've chosen, like language preferences or your last visited game category, so you don't have to set them again every time.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect how the platform works. We do not use tracking pixels or fingerprinting technologies to build advertising profiles.

6. Data Security

Keeping your data secure is something we take seriously at NCM111. We've put in place a range of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher
• Passwords are stored as salted hashes — we never store your password in plain text
• Payment information is handled through PCI-DSS compliant processors; we do not store full card numbers on our end
• Our servers are hosted in access-controlled environments with regular security audits
• Our team undergoes regular privacy and security training
• Two-factor authentication (2FA) is available and strongly encouraged for all accounts

While we do everything we can to protect your data, no online system is 100% immune to risk. We strongly recommend that you use a strong, unique password for your NCM111 account and never share your login credentials with anyone.

7. Data Retention

NCM111 retains your personal data for as long as your account remains active or as required by law. Specifically:

• Active accounts: Your data is kept for the full duration of your account activity plus a reasonable period after
• Closed accounts: We retain certain records (especially transaction and KYC data) for at least five (5) years after account closure, as required by Philippine AML regulations
• Support communications: Kept for up to three (3) years to resolve any potential disputes
• Analytics data: Aggregated and anonymised after a maximum of twenty-four (24) months

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised. You may also request earlier deletion (see Your Rights below), subject to legal and regulatory limits.

8. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have specific rights regarding your personal information. NCM111 fully respects and supports these rights:

• Right to be Informed: You have the right to know what personal data we hold about you and how it is used — which is exactly what this Privacy Policy is for.
• Right to Access: You can request a copy of your personal data held by NCM111 at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you can ask us to correct it.
• Right to Erasure (Right to be Forgotten): You may request deletion of your data, subject to legal retention requirements.
• Right to Object: You can object to certain types of data processing, such as direct marketing.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at privacy@ncm111.com. We will respond to all requests within fifteen (15) business days, in line with NPC guidelines.

9. Minors and Age Restriction

NCM111 is strictly an adult platform. In accordance with PAGCOR regulations and Philippine law, access to our services is limited to individuals who are at least 21 years of age. We do not knowingly collect personal data from anyone under this age.

During the registration and KYC process, we verify the age of all users. If we discover that a minor has created an account or submitted personal data without authorisation, we will immediately deactivate the account, delete the associated data, and report the matter as required by law.

If you believe a minor has registered on our platform, please report it to us immediately at privacy@ncm111.com.

10. Changes to This Privacy Policy

NCM111 reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you through a notice on our website, via email, or through an in-app notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to check this page periodically so you're always up to date with how we handle your information. Continuing to use NCM111 after changes are posted constitutes your acceptance of the updated policy.

If you disagree with any changes, you may close your account and request deletion of your data by contacting our support team. We'll process that request as quickly as legally possible.

11. Contact Our Data Protection Officer

Have a question about this Privacy Policy or how NCM111 handles your data? Our dedicated Data Protection Officer (DPO) is here to help. Huwag mag-atubiling makipag-ugnayan sa amin:

• Email: privacy@ncm111.com
• Website: ncm111.com
• Support: Available 24/7 via live chat on the platform

We aim to respond to all privacy-related queries within five (5) business days. For urgent concerns, please mark your email with the subject line "Privacy Request – Urgent" and we'll prioritise it accordingly.

If you're not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.